Terms & Conditions

RETURNS

We offer returns or exchanges within 60 days.
If your item is faulty and unworn, please contact us via email and provide us with proof of the damage.
To complete your return, we require a receipt or proof of purchase.
For more information, please contact us at info@fentonand.co

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@fentonand.co.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@fentonand.co.


TERMS OF SERVICE


OVERVIEW

This website is operated by Fenton & Co.. Throughout the site, the terms “we”, “us” and “our” refer to Fenton & Co.. Fenton & Co. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We guarantee that all stones will be of the stated quality at the time of purchase. We do not take responsibility for damage that comes to products due to handling, wear and tear which includes the necessity to treat stones appropriately such that they are well kept.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Fenton & Co., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Fenton & Co. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 5 St James's Gardens London GB W114RB.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@fentonand.co.

PRODUCT DISCLAIMERS

What are our gemstone quality guidelines?
Fenton & Company only sources fine, natural gemstones, that are expertly cut to bring out the best colour and brilliance of each gemstone. We select gemstones that are visually compared against masterstones, to ensure that the colour of these natural products are as closely matching to the depicted gemstone colours on our website as possible. We mainly source gemstones, that are evenly saturated and that are transparent, or translucent with a very good or excellent cut to give brilliance. We avoid gemstones with black inclusions and with surface reaching fissures.
Country of origin sourcing.
Fenton & Company is proud of its supplier base of responsible miners and gemstone traders. We do not buy gemstones from countries that commit human right violations, and audit our suppliers on key social issues to ensure that, as far as possible, our suppliers and their suppliers do not employ children, discriminate against women, or provide dangerous workplaces. As a social impact company, Fenton & Company partners with companies that share our vision of creating sustainable products that positively support communities, individuals and the environment at large.
Discrepancies between gemstones.
Gemstones are a product of nature and as such are an individual and unique product of geological creation. Some gemstone varieties, such as rubies and sapphires, are not exclusively found in one location, but are available in several different deposits around the globe. Each deposit has its own specific geological formation and characteristics and in each of these deposits the composition and concentration of the "colouring elements" is slightly different from the next. Even rubies from the same source deposit (mine) can have a different colour, or hue and it is therefore understandable that colour-matched colour gemstones command a higher price, as a larger quantity of gemstones has to get produced and assorted to create a perfectly matched set (such as those we use for our Fenton & Company Garland Rings).
Gemstone colours vs. renderings.
When we are sourcing the gemstones that we use in our Fenton & Company engagement rings, we travel with a set of masterstones, which we have selected to represent our Fenton & Company quality. These masterstones serve as limit samples to benchmark each new gemstone purchase against the established standard. While we allow a small variation of colour intensity and saturation (since we are dealing with a natural product), we are making sure, that our colour selection is aligned to the gemstone colour, which is shown on our website. However, it must be noted here that "colour is virtually in the eye of the beholder", meaning that each human being has a unique set and quantity of colour receptors in his/her eye and colour perception is therefore subjective. Colour can however be captured objectively by a colour spectrometer, which breaks down the measured colours in to LAB values (which can get co-related to any other colour system such as CMYK or RGB.) The perception of colour is furthermore affected by the presence and quality of light. For instance, different digital devices feature different monitor and screen technology to display colour and a bright back-lit desktop screen will show the same pictur in a different colour than a small LCD screen on a mobile phone. It shoukd  therefore be understood, that the colour gemstone that you have received from Fenton & Company might look slightly different in colour than that of the picture you have seen online.
Gemstone treatment overview.
Fenton & Company is only working with natural colour gemstones, that are treated in a way that follows common jewellery and gemstone industry standards. The AGTA gemstones guidelines represent an international value system and provide the applicable nomenclature. Fenton & Company colour gemstones, might be heat treated (to improve the colour intensity of a gemstones and our emeralds might be clarity enhanced by having been treated with a colourless oil. However, any other known gemstone treatment, such as laser drilling, fracture filling, deep diffusion treatment, berylium treatment and glass-filling are treatments that we don't believe in and therefore not include in our carefully sourced engagement rings.
Emerald warnings and care.
Stability
Heat can damage emeralds, especially by extending existing fractures or fissures. Light and chemicals can cause the oil, that is used to fill fissures, to change the appearance of an emerald. The complete removal of clear oil can result in the deterioration of clarity of an emerald.
Cleaning
Since the great majority of cut and polished natural emeralds contain filled fractures, it’s risky to clean them in ultrasonic bathes, or with steam. Ultrasonic vibrations can weaken already fractured stones, and hot steam can cause oil  to seep out of fissures. Using warm water coupled with gentle scrubbing with a soft brush is the safest way to clean emeralds.
Metal purity and diamond quality overview.
All Fenton & Company engagement rings are manufactured in 18 karat gold, or in 950 platinum. The purity of our rings are guaranteed by the hallmark of the British Government, that checks and verifies the metal purity of each and every Fenton & Company engagement ring. Our proposal rings are manufactured in 925 Sterling silver and are likewise audited and hallmarked through the British Hallmarking Authorities. Unless specifically stated otherwise, our expertly cut diamonds are of G-H color grade and of VS clarity. The  diamond weights stated on our website are minimum weights (there are no negative weight tolerances).
Correct ring care and servicing.
With a little bit of regular care, your Fenton & Company engagement ring will remain nice and sparkly for years to come. Between professional servicing, most gold and platinum jewellery can be maintained with a non-abrasive cleaner, or just a bit of lukewarm soapy water. Examine your engagement ring settings regularly to make sure the prongs are snug fitting and the gemstone(s) are secure. If you have any doubts about a gemstone having come loose, don't try any repairs with glue or other DIY, but take the ring to a professional gemstone setting to tighten the setting- if required. Avoid exposing gold jewellery to household bleach and aggressive cleaners, which will  cause gold to discolour and possibly damage the gold alloy by reacting with the copper. Jewellery storage is important as well. You should remove your jewellery when you sleep and between wearings, we recommend that you place it back in its original case or another suitably lined box or pouch. Avoid storage in a joined box where diamonds and hard gemstones can scratch and damage your polished gold and platinum surfaces by abrasion and touch.
Gemstone Care
Although gemstones are some of the hardest natural materials in the world, exposure to impact can make them vulnerable. In some cases the gemstone shape (for instance a baguette cut) can contributes to the vulnerability of a gemstone. Larger stones in particular should be worn and stored with care and protected from hits and abrasions.
Porous gemstones, such as emerald may be enhanced by oils, so it’s particularly important to avoid contact with face creams, sun tan lotion and household chemicals. Wash porous gemstones in lukewarm water with no soap additives that could dissolve the oil) and dry with a lint-free soft cloth.
Porous gemstones (such as emeralds) are more susceptible to damage when being exposed to heat. It is therefore recommended to avoid wearing jewellery to the beach or in the sauna, where the sea salt, sun and sand could easily mar the appearance of your gems. Likewise, porous gemstones should not be worn in a swimming pool or jacuzzi where chlorine or other chemicals in the water can attach the gemstone substance.
General wear and care advice.
Colour gemstones have different hardness properties that are measured in Mohs (relative Moh's hardness scale). While diamond, ruby and sapphire are relatively hard and hard wearing gemstones, there are softer gemstones such as emeralds and tanzanite, that require protection and care, to avoid permanent stone damage.  It is a general good practise to remove rings when cleaning, where the jewellery might get in contact with acids, cleaners or other chemical agents that could either damage the gemstone or the gold alloy. Once you have removed your Fenton & Company engagement ring, wipe it with a soft cloth so that any residue from air pollution or contact dirt gets removed. Store the ring in a jewellery box, where the ring is not touching any other jewellery piece - to avoid scratches on the polished gold surfaces. Don't wear fine gemstone jewellery on the beach, in the pool, in the sauna or Jacuzzi since heat and chemicals will be harmful to your jewellery.
Insuring your investment.
Once you have purchased your  Fenton & Company engagement ring, you will want to ensure that it is properly insured, in the event of theft or loss. Although homeowner's and renter's policies will in most cases cover a portion of your loss, it is often a small amount in comparison to the original cost of an engagement ring or wedding band. It is advisable to find out how much is covered by the policies you have in place, and then decide on securing additional policies for adequate coverage.
If you choose to secure additional insurance, analyse if there is a deductible and how much it is. Most insurance companies will not insure fine jewellery without an appraisal, so make sure you find out which appraisal reports are acceptable to your insurance company. Ask if the policy covers your engagement ring value fully, whether the item is merely damaged, or even if it is lost overseas. Many policies will have disclaimers, that do not allow for a higher level of coverage. Make sure you read the details of the policy carefully before you pay for extra insurance. Also find out if your jewellery is covered at the full replacement cost, and if you can receive a cash settlement in lieu of a replacement item. Be conscious that your insurance company may require updated jewellery appraisals on an annual basis and be prepared to have your jewellery appraised at least every few years and proactively submit the updated appraisals. Also find out if there is a discount if you have a home alarm system or a safe.
Lead time to manufacture and deliver.
We at Fenton & Company believe in building lasting relationships with our customers and we will go out of our way to find just the right colour gemstone for the ring that you have selected. Many times we might be able to offer you a few gemstone options, where you can decide between similar gemstones with regards to size, colour saturation or carat weight. Our regular order lead time for completing your ring of choice, specific to your size and preferences, is 4 weeks. However, we might be able to expedite your order, if we are quickly able to procure your gemstone, so please let us now what you preferred delivery date is and we will try our best to meet that date. On some rare occasions, we might require up to 6 weeks lead time, particularly when gemstones of higher carat weight or of specific colour have been selected.
Breakages.
Breakages are caused by impact that the customer subjects a gemstone to and not by manufacturing flaws. Without that impact, the stone will not break. Naturally, some gems are softer and more prone to breakage than others, but again, if a stone is damaged, then not because the setting was not right, but because the customer didn't protect the gem sufficiently. Even the hardest substance on earth (diamond) breaks if hit with the right amount of force at the right angle. This fact is even used when cutting diamonds, as the diamonds are "knocked" along the planes and thus get broken off in a controlled way. It is therefore critical that we educate the customer which gemstones are suitable for their lifestyle. Since emerald is one of the most fragile and breakable stones, we need to explain this fact clearly to avoid disappointments.