Your story, kept alive for generations to come in a completely bespoke precious jewel.

Whatever your idea, our expert team can make it happen using our ethically sourced gemstones and recycled 18k gold or platinum metals.

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The bespoke process

From unique colour combinations, extra side stones, custom gemstones (think spinel or tourmaline) or earrings to match your Fenton ring - we're ready to make your amazing ideas a reality.

“Bought a ring for my birthday (cause I am worth it lol). I went for a beautiful art-decoish bespoke ring and cannot praise enough the great customer service." - Orsola

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Working closely with you we will discuss the feasibility and the elements which will make up your design. At this stage we will take a small refundable deposit, and create a rendering of your design for your approval.

“Being a very intricate and bespoke design, I was concerned about the end result, however once my ring arrived I was blown away by its quality and detail; it was better than I could have imagined” - Kiran

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Once you’re happy with the design we will take the remaining payment and our expert team will get to work sourcing your bespoke ethical gemstone and crafting your beautiful piece!

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Frequently Asked Questions

Can I design a Bespoke ring with Fenton?

Yes absolutely. We love hearing about your bespoke ideas and always hope to be able to bring these to life with our customers.

Do I have to pay a deposit?

Yes. As the ring will be created just to your own liking and expectations, we will need to ask for a small deposit in advance. The deposit will be refundable up until we start the manufacturing part of your bespoke jewel.

If you have settled on a design and we have given the final quote, then we take a first refundable deposit. We will then create the rendering for you to approve, and once approved we then take the remaining amount of the payment, at which point your piece becomes non-refundable, and we begin crafting your special design.

Please note: All of our bespoke pieces are non-refundable, but are fully exchangeable within our 45 day guarantee period so long as the piece is returned to us in unworn condition.

How does the Bespoke process work?

  1. Request an appointment with our concierge team who will be able to discuss both the elements and the requirements which will make up your unique design. Request an appointment with our concierge team, who will discuss your ideas with you and advise on feasibility of your design. This can be done via an in-person consultation, a virtual appointment, or any of our other contact methods such as whatsapp.

  2. If you have a particular budget to work with, then we will be able to advise on such things as gemstone size, the amount of accent diamonds (if any), and overall design as well to ensure we can work to your given budget. Please note that whilst we are committed to working with any given budget, we are only able to use 18kt gold or platinum and natural gemstones. We are unable to work with sterling silver/synthetic gemstones or glass.

  3. Once we have an idea of your perfect bespoke piece, we will be able to provide the final costing for you to approve. If approved, then at this point we take a refundable deposit to begin creating your unique design rendering.

  4. Once you are happy with the design, we will then take the remaining amount due, at which point your piece becomes non-refundable, and we begin sourcing your gemstone and crafting your forever piece!

  5. The concierge team will keep you updated throughout the process every step of the way and you should receive frequent updates

  6. Your bespoke design will be shipped to you discreetly and insured and wrapped in our beautiful Fenton packaging.

How much does a bespoke design cost?

This can vary depending on style, size and gemstone choice. However, we remain true to our brand promise to deliver honest prices to our customers whilst sourcing best quality products. We are also more than happy to aim to work within a particular given budget.

Can you source a specific gemstone or gemstone colour for me?

Of course we can. Please let our concierge team know if you have a specific gemstone in mind and we would love to see if we can help you. Even if you are after a gemstone that is not part of our usual 7 stone choices (Emerald, Blue Sapphire, Ruby, Garnet, Yellow Sapphire, Pink Sapphire and Aquamarine), we would love to help you source it and bring your design to life.

How long does the process take?

The process is very much dependent on the intecracy of your final design and gemstone choice (and how easy this is to source for us), but typically we hope to be able to work in a 5-6 week lead-time.

Can I return my bespoke piece?

Within our 45 day guarantee period (which begins upon delivery of the final piece to you), you are able to return your bespoke piece for an exchange, however they are non-refundable. Throughout the bespoke process, we will ensure you are happy with the gemstone, the design, the pricing and the lead time, and we will be clear about when your bespoke piece becomes non-refundable, so there are no surprises!

Are there any limits of what I can design with you?

We love customers who use their imagination when thinking of your bespoke design. However, we do need to ensure that requests are not direct copies of another jeweller’s design. We are happy to work with the customer to create something similar, but we will add our Fenton twist to ensure it is authentically Fenton.

Do you just make bespoke rings? Or can I also design other pieces of jewellery with you?

Whilst we specialise in rings at Fenton, we can help you with other pieces of jewellery too. If you are looking for a matching pair of Blue Sapphire studs for your Vintage ring or a Ruby pendant to compliment your Ruby ring, these are all designs we have helped customers in the past with already.

Can I make something bespoke out of something I already have?

At Fenton, we are only able to work with gemstones and diamonds we have sourced ourselves, and precious metal that we know is not only recycled, but up to the quality standards that we must adhere to. We are unable to rework existing jewellery, or set gemstones that we have not sourced ourselves.