FAQs

Service - Purchase

How long will it take to arrive?

Four to six weeks maximum.

Can I see some rings in person?

If you are based in Central London we can arrange for a representative to come and show you a sample of rings in person.

Can I speak to someone?

Of course, please get in touch and we will arrange a call.

What if she doesn’t like it?

We are happy to return or exchange no questions asked within 60 days.

Can I return it?

Yes within 60 days.

Is shipping free?

Yes.

Do you ship outside the UK?

Not currently but please get in touch anyway and we’ll see if there’s anything we can do.

Can I get my ring engraved?

Yes, please let us know what you would like to say and we can have it arrive ready engraved.

May I return an engraved item?

Yes.

How do I figure out the ring size?

The best way is with an existing ring. Please remember that the same finger on opposite hands may be a different size. If in doubt, the UK average is a size X.

What if I choose the wrong size?

You can have most rings resized easily. It is harder to resize pave bands that plain ones so that might be worth bearing in mind.

Does it include VAT?

Yes.