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FAQs

The very best of fine jewellery and ethical gold standards. For them, for you and for the next generation

Service and Purchase

Can I book an in-person appointment with you?

We love to have you at our Central London showroom for in-person appointments. 

You can find our showroom at 53 Duke Street, W1C 2PE, London where we take appointments 6 days a week, on an appointment basis. Note, we also offer selected Manchester appointments - please get in touch with our team to find out more.

Please get in touch with our concierge (call or WhatsApp) on +44 (0) 20 8434 7097 or fill in our one-click appointment form online to book your appointment (physical or virtual).

Do we have to book an appointment to come into your showroom?

To allow us to prepare the perfect pieces for your appointment, and give you enough time to try our pieces and ask any questions, we do ask to book appointments via our website.

However, if you are unexpectedly in the area and would like to come and see us, then we can take walk-in appointments, providing there is a member of the concierge team available to see you.

Please note that we will ask for you to call ahead to give us your ETA, full name, contact number and an email address. For security reasons, we also ask for a copy of your ID upon arrival. 

If you have any further questions, please do get in touch with our concierge team!

Can I return my jewellery?

Yes! We offer a full exchange or refund if the item is returned to us in unworn condition within 60 days from the day you receive your piece. *From the 1st September we're offering extended Christmas returns until 15th January.

All pieces returned to us are subject to a wear and tear evaluation by our team and if deemed worn then your refund eligibility will be void and the piece will be eligible either for exchange or to be returned back to you.

If a piece displays any of the following this would indicate wear and tear and as such will not be accepted for a refund:

- Scratches anywhere on the band.

- Small dents in the metal.

- Scratches, dents or superficial marks on the gemstone/s.

- Misshapen band.

- Lifted prong/s.

- Dirt under the setting.

- Missing accent stones.

Kindly note, our bespoke orders are non-refundable and non-exchangeable. The same applies for orders where we source a specific stone colour or shade for you.

Please also be mindful that earrings can only be returned unworn due to hygiene reasons. 

Refunds are returned to the original method of payment. 

I need a ring ASAP, can you deliver it on time?

Please get in touch with our concierge (call or WhatsApp) on +44 (0) 20 8434 7097  and we will try our best to rush your order. Alternatively, please browse our Treasure Box.

Will I be charged additional duties and taxes for EU orders?

All taxes and duties are included in our final price for all EU orders and there will be no uninvited costs from new Brexit trading laws. Note, we are sending with DHL Express and that some orders may take a few extra business days to clear customs.

Can I speak to someone about my order?

Yes of course! Our concierge team are on hand for anything you need, please get in touch and we will arrange a call or a virtual appointment via Zoom, Facetime or any platform you feel comfortable with.

What do your parcels look like (will my partner know it's from you)?

Our industry-leading packaging is double tamper-proofed and unbranded in the outside. As a result, it is secure and discreet at the same time.

Is shipping free and worldwide?

Yes! We offer worldwide complementary insured delivery on our orders.

All taxes and custom duties are included in our prices. Do please note though that our lead times on EU orders may be slightly longer than advertised on the website due to current ongoing custom and Brexit delays following the end of the transition period (including for rings shipped from the treasure box). 

Please note that we ship internationally via DHL, which is a third-party delivery service. In addition, some destination countries do take longer to complete the customs process. Whilst we cannot control your country’s customs procedure, we encourage clients to get in touch with our Concierge team if you experience any delays in shipping, as we are always on hand to help.

Can you remove the 20% value-added-tax (VAT) for any non-UK orders?

Yes we can (e.g. EU, USA, Canada, Australia). Please get in touch with our concierge to hear more. Please note that you will then be responsible for taxes and duties in your home country, as the ring will be exported from the UK and will undergo custom/VAT charges that will vary based on your home country. Alternatively, you are welcome to check out for the full price advertised on our website, and we will take care of any custom/VAT duties arising in your country for you.

Can I get my ring engraved?

Yes, please let us know what you would like to say and we can have it arrive ready engraved. We have a limit of 16 characters including spaces.

May I return an engraved item?

Yes, you can.

Can I return an item I have already exchanged?

We proudly offer returns and exchanges within 60 days of receiving your item. However, please be aware that once you’ve exchanged a piece, it becomes non-refundable. Furthermore, each purchased item is eligible for only one exchange.

How do I figure out the ring size?

The best way is with an existing ring. Please remember that the same finger on opposite hands may be a different size. If in doubt, the UK average is a size L1/2.

Print Your Ring Size Chart or request a sizer

What if I choose the wrong size?

You can have most rings resized easily and our first resizing, within your 60 days standard exchange/refund period, is complimentary (after this, you can still subscribe to our industry-leading Aftercare package).
If needing to resize full-pave bands either up or down, typically we would have to remake the ring mount so as to ensure a perfect fit and secure diamond settings.
If you are within your 60 days warranty period, this is also free of charge. If you are outside of your 60 days warranty period, this would incur a reduced cost, quoted to you directly based on the ring style.  If you have any further questions regarding resizing a full-pave ring mount, please get in touch with a member of our Concierge team.
Kindly note, that your order becomes non-refundable after we resize a ring for you (with the exception of the treasure box stock items where a resizing is included), but always exchangeable as per our standards T&Cs.

Are your styles all flat on the finger, or can they be raised to fit a wedding band?

We offer both flat and wed-fit (raised) styles as part of our standard collection for The Trilogy, The Vintage, The Halo and The Solitaire.

Simply select the wed-fit option when customising your ring on our website. For our other styles, we can certainly craft your ring to allow you to wear it next to a wedding band, but this would not be our standard design and so will be considered a bespoke design. This means your ring will be exchangeable but not refundable (all standard warranties apply). Our Treasure Box pieces will state if they are wed-fit in their description, but if you have any questions on the setting style of your ring, please get in touch with our concierge team.

Do you offer an Aftercare package?

We do offer Aftercare for all our Fenton rings! Please head to this page to learn more.

What's the difference between a lifetime manufacture warranty and Aftercare?

We hope you absolutely love your Fenton heirloom and with the right care it is designed to be worn and enjoyed every day.

However, please note that everyone has a different version of their everyday, and the needs of your particular ring may not always suit your everyday lifestyle.

For example, if you weight lift at the gym everyday then we strongly advise you take your ring off, as damage caused by external impact will not be covered under a manufacture warranty. Examples of other everyday tasks we suggest you remove your jewellery for include but are not limited to:

- Swimming.

- Anything involving contact with chemicals (including household cleaning products).

- Any very active activity, including but not limited to horse riding, general farming, general gardening, surfing, go-karting or rock climbing.

Fine jewellery is not made to be indestructible and should be worn and treated with care!

Some small signs of wear are normal and can be addressed which is why we offer our industry-leading Aftercare package, to cover those little wear and tear occurrences and maintain a beautiful, well cared-for piece.

Examples of wear and tear include:

- Small scratches to the band metal.

- A small accent diamond coming loose or being lost.

- Claws catching on material and lifting.

- Rhodium-plating for white gold.

- Small distortion to the band shape (resulting in a slightly more oval shape vs a circle).

- On very rare occasions, fine jewellery can pass through the correct quality assurance processes without a small subset of manufacturing flaws being detected.

This may include:

- Porosity below the surface of the metal in your setting.

Please note however that it would not ordinarily include a ring shank that has flattened or distorted slightly with normal wear and tear or a broken prong.

In any instances where a manufacturing flaw has led to structural instability we take full responsibility to make right any issue there may be with your Fenton piece.

Please read our Care Guide or reach out to our Concierge team should you have any questions here.

Why do you use 18K gold in your fine jewellery pieces and not, for example, 14K?

We use 18K gold as we find it to be the best balance between purity and durability. 18K gold consists of 750 parts out of 1000 pure gold, and the remaining 250 parts consist of other metal alloys such as copper or nickel, depending on the gold colour. This allows us to ensure your Fenton piece is of the highest quality whilst remaining durable for life-long wear.

Do you offer smaller stone sizes for lower budgets?

Yes we do as part of our bespoke orders. We always keep a few small stones in our safe in London so are happy to work with you and create your modern heirloom to fit your budget. Please get in touch with our concierge team to find out more.

Do the Pendant Necklace styles come with the chain? And can I buy the Pendant Necklace styles without a chain?

All of our Necklace and Pendants styles include a solid chain made from you choice of recycled 18k gold. If you are looking for a Pendant style without a chain, please contact the concierge team who will be able to work on a bespoke commission for you.

Is the chain of your necklaces hallmarked?

Yes, all our chains are hallmarked.

Can I choose my necklace chain style and length?

All our Necklace and Pendant styles include a solid 18k gold chain measuring 18 inches with a catch loop to adjust the length to 16 inches if needed. If you are however looking for either a longer or shorter chain length, please contact our concierge team who will be happy to assist you.

Propose with a Stone This Christmas

- You will get a loose gem before Christmas for orders placed by 11th December.

- To place your order, select your chosen gemstone as a Solitaire ring on our website and place your order.

- You will receive the loose stone for a Christmas or New Year proposal.

- You are entitled to a Solitaire mount in the New Year after a 4-6 week turnaround.

- If you are looking for a different design, the cost of the difference of the rings will be charged upon confirmation of design.

- Our normal returns and exchanges T&Cs apply.

- Please note, we will only be offering this for the following gemstones: -- Emerald Original, Big, Bigger, Biggest & Grand Emerald Cut & Oval cut.

-- Blue Sapphire Original Emerald cut.

-- Blue Sapphire Original, Big, Bigger & Biggest Oval cut.

-- Solar Diamond, all cuts and sizes.

-- Aquamarine & Garnet, all cuts and sizes.

-- Ruby Original, Big, Bigger & Biggest Oval cut.

-- Pink Sapphire Original Emerald and Oval cut.

-- Yellow Sapphire Original, Big, Bigger, Biggest, Grand, all cuts.

Financing & Insurance

Do you offer financing options?

Yes we do! You can either use Splitit or Klarna (Note: Klarna is available to UK residents only) to split the cost of your purchase, at no cost to you. Please refer to the below for the differences between Klarna and Splitit and don’t hesitate to get in touch with our concierge team who are ready to help! 

How does Splitit work?

Splitit allows you to split payments into monthly instalments so you can spread the cost of your purchase. When checking out you can select Splitit as an option and you will be redirected to their website to complete your transaction.

To complete your purchase you will need to have a credit card with the total amount of credit available so Splitit can take a pre-authorisation for the amount. That means that if you are purchasing a ring for £2,500 with a 12 month split, you will need £2,500 of available credit but Splitit will only deduct £208 each month, over 12 months.

Unfortunately Splitit cannot accept debit cards, please contact us if you would like to clarify any questions around payment and checkout.

How does Klarna work (UK-residents only)?

With Klarna, you can split the cost of your purchase between 6-24 monthly installments, interest free*. Unlike Splitit, you are able to use either a debit or credit card. Klarna won’t take a pre-authorisation for the full amount. However, you will be subject to credit and affordability checks. You must be 18+ to apply. As a side-note, the maximum payment that can be put through Klarna is £4,000.

For instance, if you buy a £2,400 ring and choose to split it over the course of 24 months, you will be paying 24 installments of £100/month. However, the agreement shall revoke to an 18.9% APR, should you default on your monthly payment.

An alternative to the use of Klarna is Pay in 3: Please select this option upon checkout to split your purchase in 3 equal installments without any credit check. Please note that this is limited to a basket size below £1000.

Please contact us if you would like to clarify any questions around payment and checkout. Here are more Klarna-related FAQs for Financing and Pay Later/Slice It.

*As long as you make your monthly repayments on time, see T&Cs.

Can I split my payment across multiple credit or debit cards?

Yes you can, please get in touch with our team and we will help arrange this for you.

Can I pay a downpayment up front and put the remaining balance on financing?

Yes, please get in touch with our Concierge team to arrange two separate invoices. Please note that both invoices are to be paid within the same day.

I made my purchase via a Shopping portal (Shopsaway or Avios Estore), but did not use the link for tracking.

Good news, you can get the Avios (OR Virgin points) credited retrospectively even if you didn't click on the link while purchasing. To do this, you need to lodge a missing points claim on your portal so that we can approve the purchase and the points will then be manually credited to your account (the process might take a little bit longer though).

Can I change my method of payment after placing my order?

Should you wish to change your payment method after placing your order, you will need to reach out to our Concierge team. Whilst we offer offer a full refund or exchange on our standard collection within 60 days of receipt of your piece (standard collection excludes earrings and bespoke pieces), you may be charged a fee if changing your payment method post purchase to cover the fees incurred in doing so.

Can Fenton insure my jewellery?

We do not insure your Fenton piece directly, but we have secured you some preferential rates with our partner TH March.
Please use the code "AL184T" when requesting your insurance quote.Fenton will issue a certificate of authenticity with all pieces set with a gemstone of 7x5mm and above, which can typically be used in conjunction with an insurance provider as it provides the necessary details of your heirloom: gemstone, country of origin, size, carat weight, metal finesse and value of the item.

Please note, the certificate of authenticity is not an insurance valuation. Should you require a valuation or more help for an insurance quote, please get in touch with our team who will be happy to assist.

Naturally Mined Diamonds

Can you provide me with the Kimberley Certificate for my diamond?

Kimberley Certificates do not accompany the individual diamonds.
The United Nations Kimberley Process includes a list of warranties that cover the diamond journey from rough form, through to tracing the origin in the cutting stage.
Each supplier must guarantee to their clients that their diamonds are compliant with the Kimberley Process by stating the Kimberley Statement on their invoices.
It is the responsibility of the retailer to ensure the diamonds they source are from reputable suppliers who can prove they follow the Kimberley Process.

Which natural diamond certification do you provide?

Following best practice of all luxury retailers, GIA, IGI and HRD all accepted in the diamond and fine jewellery industry.

Can I return my Naturally Mined Diamond Jewellery?

Our returns window varies depending on the value of the piece purchased.

- Orders of £10k and under → 30 days refund window.
- Orders above £10k → 15 days refund window.
- The ring must be unworn, the diamond must be checked for the inscription under the microscope before refund is approved.
- The ring must be back in hand within the 15 or 30 days, and will not be accepted if the process is only initiated within the 15 or 30 days.
- Refunds will not be issued to diamond jewellery without accompanying certificates.
- Bespoke, resized and worn items will not be eligible for exchange.

Do you stock natural diamond rings?

All our products are made to order with an average lead time of 4-6 weeks, apart from a selection of bestsellers that we keep in our Treasure Box for customers who would like to see pieces in person or who have an urgent deadline.
These pieces are available for purchase but please note volume is limited.
Our quality standards are the same across every piece we make.

Can I select my natural diamond the same way I can select my Solar Diamond?

You can choose any natural diamond from our selection of available options.
Please be aware that we have further stock should you not find anything suitable to your needs.
Please also visit our Bespoke page for further information and inspiration.

Why is your returns window different from Solar Diamonds and gemstones?

Our diamond suppliers offer different terms to our Solar Diamond and gemstone suppliers. Our returns policy is standard across the UK diamond jewellery market.

Do you source coloured natural diamonds?

We are always happy to look into this as a Bespoke piece for you, however it is worth noting that coloured natural diamonds are rare, especially from our list of approved countries, and there is typically a large premium.

Do you source coloured Solar Diamonds?

We are always happy to look into this as a bespoke piece for you, however it is worth noting that the technology to create coloured Solar Diamonds cannot yet guarantee consistent sizes, colours and qualities and therefore sourcing will depend on what is available on the market at the time.

Can I have Solar Diamond accents with a natural diamond centre stone?

Yes, this will be a bespoke piece.

If I choose Solar Diamonds accents will my ring be cheaper?

There may be a small price difference between Solar Diamond and natural diamond accents, however please note the craftsmanship remains the level of quality and attention to detail for both so this will be design-dependent.

I can see the same diamond quality on another website but it is cheaper. Why are you more expensive and can you match the price?

Please do send us the information you are seeing elsewhere so we are able to compare like for like.
We craft our pieces in ateliers in India and Thailand with a rich history of jewellery production, and they are not mass-produced in countries like China as are a number of our competitors.
Each piece of jewellery is hand-assembled and therefore the craftsmanship and attention to detail allows us to stand out among our competition, as we care about the quality of the whole piece vs just the stone alone.

Do you offer discounts on your Solar or natural diamond products?

As a direct-to-consumer brand, we are able to offer you the most competitive prices all year round. We do not typically offer discounts as we are able to cut out the middlemen and the multiple accompanying unnecessary mark-ups.
We also offer two interest-free finance options to help you spread the cost of your Fenton piece across a number of months of your choice. Please see here for further information on our Finance Options.

I have known about Fenton for a number of years and you have not offered natural diamonds. Why now?

A great question. As a brand that offers responsibly-sourced gemstones, we have been searching for the best way forward to offer natural diamonds that reflect our brand values, which we have now found. We will continue our efforts to source responsibly as we feel it to be an incredibly important aspect of the industry we are in.

How do I know that your diamonds are the quality stated online?

Each diamond is accompanied by a certificate (GIA, HRD, IGI) and typically with an inscription of the certificate number on the girdle (side) of the diamond. These certificates are provided to you for reference and to allow you to correctly insure your Fenton piece.
Please note that certificates are typically only issued for diamonds of approx. 0.30ct and above as industry standards, and therefore will not be provided for accent diamonds that are smaller than this.

Can I have the cost breakdown of a blue sapphire ring, for the stone and setting?

Our coloured gemstone and Solar Diamond pieces are sold as a whole, and we therefore do not offer a price breakdown.
Our settings costs will fluctuate depending on metal prices, currency exchange rates, our partner relationships, the geography of the setting and the complexity of the centre stone in question. We do not sell individual settings without a centre stone unless as an exception and usually only as part of an aftercare service. Our setting prices have been calculated with an assumption that they will be paired with a centre stone and as always, we aim to provide quality and value above the wider UK market.
Our setting and accent stone dimensions will also differ between diamond and gemstone sizes so it is not possible to compare these directly.

Other retailers offer the breakdown of the diamond and the setting, why doesn’t Fenton?

We price our diamonds consistently with our competitors, however we believe in offering only the best customer experience when purchasing such a valuable piece. Shopping for a naturally mined diamond can be an overwhelming experience, with many options to choose from. Whilst we endeavour to offer every option possible, we also strive to make your experience with us as smooth and comprehensive as we can.

Can I have the breakdown of the diamond?

Certainly, please reach out to our Concierge team with the certificate number of the diamond in question and they would be happy to provide this information.

If I find a diamond I like, can I purchase it without the setting?

No, we do not sell loose gemstones, only finished articles.

Can you source fancy-shaped diamonds?

As part of our Bespoke offering, we can certainly look into and quote you for a fancy-shape diamond piece. We have our own team based in India unlike many other retailers, and we therefore do not show fancy shapes available on the website. Please get in touch with your request should you wish to discuss the bespoke route.

Can I request triple EX and my own percentage ratios for the diamond?

To the unaided eye, most of these diamond attributes are not visible. You can view these details on each diamond offered on our website, however we are unable to cut or source a specific percentage request as this is done by diamond cutters at source who decide the faceting and angles based on the rough crystal itself.

Why are natural diamonds more expensive than Solar Diamonds?

Solar Diamonds are created in a lab using solar power, and are therefore not reliant on the geology of natural diamonds, nor the immense expense of natural mining, cutting and import / export. These factors all contribute to the price difference between the two gemstones. The price difference is not to do with the quality or stability of the two types of diamond, which are both chemically identical.

Can I view multiple loose diamonds at once to choose from?

This is not something we typically offer as the 4 C’s listed on the website are enough to understand the quality of a gemstone.
However, our team are happy to arrange a viewing of 2-3 diamond options within your specifications for you to view.
Please note that we will only keep stock on hold for a maximum of 7 days, so once our team has received the options for you to view, you will be able to come in any time within those 7 days before the diamonds are returned to the supplier.
Should you choose a diamond from the sourced selection, your diamond becomes non-exchangeable and non-refundable.

Can you tell the difference between a Solar Diamond and a natural diamond?

No, Solar Diamonds and natural diamonds are chemically identical meaning they display the same brilliance, hardness, lustre and general sparkle as each other. Most trained gemmologist cannot tell the difference merely by looking at the diamonds even under magnification, and require specialist technology to confirm the true provenance.

Can I view my diamond before purchasing?

As a direct to consumer brand, we source our gemstones directly from suppliers further down the supply chain. To allow our prices to remain competitive, we do not carry a large volume of in-stock pieces and so we do not typically have multiple diamonds of the same carat, shape, colour and clarity to compare.

Can I view my ring before purchasing?

As we are a direct to consumer brand almost all of our pieces are Made to Order. This means that once you have created your perfect piece on our customiser, we then go and source your specific gemstone and craft your piece around your specific gemstone. This means we keep the surprise until the big day when you collect or receive delivery!
As a reminder, for all standard Made to Order pieces you have a returns window, please see here for your specific terms and conditions.

Can I set my own diamond in one of your styles?

We do not set gemstones we have not sourced ourselves.

How do I know I’m receiving the diamond I purchased?

All of our naturally mined and Solar diamonds have a laser inscription on the girdle of the stone that allows us to correctly identify the individual diamond.

Bespoke Commissions

Can I design a Bespoke ring with Fenton?

Yes absolutely. We love hearing about your bespoke ideas and always hope to be able to bring these to life with our customers.

Do I have to pay a deposit?

Yes. As the ring will be created just to your own liking and expectations, we will need to ask for a refundable deposit in advance.

We will then create the rendering for you to approve, and once approved we then take the remaining amount of the payment, at which point your piece becomes non-refundable, and we begin crafting your special design.
For any bespoke piece under £2,000, we require the full payment up front, upon receipt of which we will create the rendering for you to approve. Your payment remains refundable until the rendering has been approved and we move on to the manufacture stage, at which point it becomes non-refundable.

Please note: All of our bespoke pieces are non-refundable and non-exchangeable.

How does the Bespoke process work?

  1. Request an appointment with our concierge team who will be able to discuss both the elements and the requirements which will make up your unique design.  Request an appointment with our concierge team, who will discuss your ideas with you and advise on feasibility of your design. This can be done via an in-person consultation, a virtual appointment, or any of our other contact methods such as WhatsApp. 
  2. If you have a particular budget to work with, then we will be able to advise on such things as gemstone size, the amount of accent diamonds (if any), and overall design as well to ensure we can work to your given budget. Please note that whilst we are committed to working with any given budget, we are only able to use 18k gold or platinum and natural gemstones. We are unable to work with sterling silver/synthetic gemstones or glass. 
  3. Once we have an idea of your perfect bespoke piece, we will be able to provide a first costing for you to approve. If approved, then at this point we take either the full payment if your piece is below £2,000 (which remains refundable until the rendering has been approved and we move onto the manufacture stage), or a refundable deposit of 50% to begin creating your unique design computer rendering.
  4. Once you are happy with the design, we will then take the remaining amount due, at which point your piece becomes non-refundable, and we begin sourcing your gemstone and crafting your forever piece!
  5. The concierge team will keep you updated throughout the process every step of the way and you should receive frequent updates
  6. Your bespoke design will be shipped to you discreetly and insured and wrapped in our beautiful Fenton packaging.

How much does a bespoke design cost?

This can vary depending on style, size and gemstone choice. However, we remain true to our brand promise to deliver honest prices to our customers whilst sourcing best quality products. We are also more than happy to aim to work within a particular given budget.

Can you source a specific gemstone or gemstone colour for me?

Of course we can. Please let our concierge team know if you have a specific gemstone in mind and we would love to see if we can help you. Even if you are after a gemstone that is not part of our usual 7 stone choices (Emerald, Blue Sapphire, Ruby, Garnet, Yellow Sapphire, Pink Sapphire and Aquamarine), we would love to help you source it and bring your design to life. Please note that specific gemstones shades will make your order non-refundable (while remaining exchangeable).

How long does the process take?

The process is very much dependent on the intecracy of your final design and gemstone choice (and how easy this is to source for us), but typically we hope to be able to work in a 6-8 week lead-time.

Can I return my bespoke piece?

All our bespoke pieces are non-refundable and non-exchangeable. Throughout the bespoke process, we will ensure you are happy with the gemstone, the design, the pricing and the lead time, and we will be clear about when your bespoke piece becomes non-refundable, so there are no surprises!

Are there any limits of what I can design with you?

We love customers who use their imagination when thinking of your bespoke design. However, we do need to ensure that requests are not direct copies of another jeweller’s design. We are happy to work with the customer to create something similar, but we will add our Fenton twist to ensure it is authentically Fenton.

Do you just make bespoke rings? Or can I also design other pieces of jewellery with you?

Whilst we specialise in rings at Fenton, we can help you with other pieces of jewellery too. If you are looking for a matching pair of Blue Sapphire studs for your Vintage ring or a Ruby pendant to compliment your Ruby ring, these are all designs we have helped customers in the past with already.

Can I make something bespoke out of something I already have?

At Fenton, we are only able to work with gemstones and diamonds we have sourced ourselves, and precious metal that we know is not only recycled, but up to the quality standards that we must adhere to. We are unable to rework existing jewellery, or set gemstones that we have not sourced ourselves.

Sourcing and quality

What quality diamonds do you use?

Our accent diamonds are all G-H colour and VS clarity range. All of our diamonds are responsibly sourced from verified De Beers sightholders. All our diamonds are natural.

What quality metal do you use?

Depending on the ring we use 950 Platinum, recycled 18k yellow, rose or white gold.

Are your gemstones natural or lab-grown?

Our gemstones are all natural.

What are inclusions?

Inclusions are elements or characteristics that become part of gemstones during the natural formation process and are part of what make every gemstone unique. Depending on the type of gemstone they manifest differently, for example Emerald inclusions will have more of a spiderweb appearance whereas ruby inclusions often appear cloudy. Inclusions are a natural part of all gemstones and even the best gemstones in the world will have some.

What gemstone treatments do you accept?

We follow the same guidelines set by other luxury jewellers so will only accept treatments that do not damage or destabilise the gemstone in the long term. Acceptable treatments include heat treatment for sapphires and clear oil for emeralds. We do not accept the use of glass fracture filling, deep diffusion treatment, beryllium or green oil.

How do you know your factories are behaving responsibly?

We've inspected each of the factories we work with personally and continue to do so on a regular basis. In every factory we work with, we look for the following traits:

  1. Safe working conditions.

  2. All workers over 18 years old.

  3. All workers paid fairly, above prevailing local wage.

  4. Women and men are paid the same for the same work

  5. Workers are given fair and equal chances for promotion and advancement.

In every country we source from we ensure that:

  1.   We source from companies that are world leaders in ethical mining operations

  2.   We do not source from conflict zones where gemstone mining may further corruption or violence.

  3.   The countries or companies we source from actively support local beneficiation and protection of the local habitat and environment.

  4.   Child labour is forbidden within the mining industry.

  5.   There are safe and fair working conditions.

We want to be totally honest with you. Despite all these strict measures, we know that these criteria might sometimes be ignored without our knowledge. We visit every factory we work with and every country we source from, ensuring that our team are regularly in place and in touch to make sure that these conditions are upheld.

Our pledge to you is to continually strive to improve the life of every person who touches your Fenton product. With time, we know we can make a difference to the way the industry treats the people that work within it and we thank you for your support 

How do you provide better value for money?

We buy our gemstones directly from the country of origin in most cases so cut out multiple layers of middlemen to bring you better value and more accountability. We then oversee the whole production process of your ring and export it ourselves to the UK where it is dispatched to you by our team. As a result, we are able to guarantee you an honest price, every day of the year.

Lets make this official

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