FAQs

We offer Extended Returns* for all orders placed from September 12th to November 18th. Your returns period will last until January 31st. Please note, this does not extend to Naturally Mined Diamonds nor to our Bespoke pieces which will retain our standard returns and exchanges window, which you can find under our FAQs relating to each.

For our Made to Order gemstone, Lab Diamond, Solar Diamond and wedding band collections, we offer a 60 day returns and exchanges window upon receipt of the piece to you, and we will only accept pieces back to us that are in unworn condition.

Our Naturally Mined Diamond pieces have a 15 day returns window from receipt of ring.

Bespoke pieces are non-refundable and non-exchangeable.

All pieces must be returned to Fenton within the above eligibility windows, otherwise will not be considered for a return or exchange.

All returns are subject to assessment by our team and must be unworn or in unworn condition. Should we find your piece has been worn, it will not be eligible for return or exchange.

Please also be mindful that earrings can only be returned unworn due to hygiene reasons.

Refunds are returned to the original method of payment.

Please reach out to our Concierge team if you wish to return your piece to us, and we will send you the returns form and instructions.

We do not cover the cost of shipping back to us, but otherwise returns and exchanges are free of charge so long as the return adheres to our policy and the jewellery is in unworn condition.

Please note, international orders may be treated separately, so please reach out to our team for any questions.

For our Made to Order gemstone, Lab Diamond and Solar Diamond collections, we offer a 60 returns and exchanges window upon receipt of the piece to you, and we will only accept pieces back to us that are in unworn condition.

Our Naturally Mined Diamond pieces have a 15 day returns window from receipt of ring.

Bespoke pieces are non-refundable and non-exchangeable.

All pieces must be returned to Fenton within the above eligibility windows, otherwise will not be considered for a return or exchange.

All returns are subject to assessment by our team and must be unworn or in unworn condition. Should we find your piece has been worn, it will not be eligible for return or exchange.

We proudly offer returns and exchanges within 60 days of receiving your item. However, please be aware that once you’ve exchanged a piece, it becomes non-refundable. Furthermore, each purchased item is eligible for only one exchange.

We will accept any non-bespoke piece for a return or exchange as long as it is in unworn condition and within our 60 days window. However, please be aware that once you’ve exchanged a piece once, your purchase then becomes non-refundable and non-exchangeable.

You can have most rings resized easily and our first resizing, within your 60 days standard exchange/refund period, is complimentary. If you require a re-sizing outside of this period, you can purchase our industry-leading Aftercare membership).
Kindly note that your order becomes non-refundable after we resize a ring for you (with the exception of the treasure box stock items where a resizing is included), but always exchangeable as per our standard T&Cs.

If you have a Fenton ring, then we advise to have any resizing or repairs work carried out by our workshop, as otherwise your manufacturing warranty with us is voided and we will be unable to carry out any further work on your Fenton piece.