Request an appointment with our concierge team who will be able to discuss both the elements and the requirements which will make up your unique design. This can be done via an in-person consultation, a virtual appointment, or any of our other contact methods such as WhatsApp. We recommend getting in touch 6-10 weeks before you would like your jewellery delivered. If you have a particular budget to work with, then we will be able to advise on such things as gemstone size, the amount of accent diamonds (if any), and overall design as well to ensure we can work to your given budget. Please note that whilst we are committed to working with any given budget, we are only able to use 18K gold or platinum and natural gemstones. We are unable to work with sterling silver/synthetic gemstones or glass. Once we have an idea of your perfect bespoke piece, we will be able to provide the final costing for you to approve. If approved, then at this point we take a refundable deposit to begin creating your unique design rendering. Once you are happy with the design, we will then take the remaining amount due, at which point your piece becomes non-refundable, and we begin sourcing your gemstone and crafting your forever piece. The concierge team will keep you updated throughout the process every step of the way with regular updates. Your bespoke design will be shipped to you with insured delivery, in a discreet unbranded box, with our Fenton packaging inside.

Yes. As the ring will be created just to your own liking and expectations, we will need to ask for a refundable 50% deposit in advance. The deposit will remain refundable up until we start the manufacturing part of your bespoke piece. If your final total is £2,000 or below, then we require the full payment up front before creating the rendering, which will remain refundable until the rendering is approved and we begin crafting your piece. Please note: All of our bespoke pieces are non-refundable or exchangeable.

This can vary depending on style, size and gemstone choice. However, we remain true to our brand promise to deliver honest prices to our customers whilst sourcing best quality products. We are also more than happy to aim to work within a particular given budget.

Please let our concierge team know if you have a specific gemstone in mind and we would love to see if we can help you. Our bespoke service covers many gemstones that are not part of our usual 7 stone choices (Emerald, Blue Sapphire, Ruby, Garnet, Yellow Sapphire, Pink Sapphire and Aquamarine), so let us source your dream gemstone and bring your design to life.

The process is very much dependent on the intercity of your final design and gemstone choice (and how easy this is to source for us), but typically we hope to be able to work in a 6 week lead-time.

All our bespoke pieces are non-refundable and non-exchangeable. Throughout the bespoke process, we will ensure you are happy with the gemstone, the design, the pricing and the lead time, and we will be clear about when your bespoke piece becomes non-refundable, so there are no surprises!

We love customers who use their imagination when thinking of your bespoke design. However, we do need to ensure that requests are not direct copies of another jeweller’s design. We are happy to work with the customer to create something similar, but we will add our Fenton twist to ensure it is authentically Fenton.

At Fenton, we are only able to work with gemstones and diamonds we have sourced ourselves, and precious metal that we know is not only recycled, but up to the quality standards that we must adhere to. We are unable to rework existing jewellery, or set gemstones that we have not sourced ourselves.

Looking for a pair of Blue Sapphire earrings to wear with your Vintage ring or a Ruby pendant necklace to compliment your Ruby ring? We can design any type of jewellery you would like, and have made many beautiful matching sets or individual unique pieces.