FAQs
The very best of fine jewellery and ethical gold standards. For them, for you and for the next generation
Our FAQs are in place to ensure you receive only the best service, product and answers to your questions. We aim to cover questions on each aspect of our product, service and Aftercare offering. Please click through to each section of our FAQs and reach out to our Concierge team for any further questions and clarification.
Returns & Exchanges
May I return my fenton jewellery?
May I return my fenton jewellery?
All pieces returned to us are subject to a wear and tear evaluation by our team and if deemed worn then your refund eligibility will be void and the piece will be eligible either for exchange or to be returned back to you.
If a piece displays any of the following this would indicate wear and tear and as such will not be accepted for a refund:
- Scratches anywhere on the band.
- Small dents in the metal.
- Scratches, dents or superficial marks on the gemstone/s.
- Misshapen band.
- Lifted prong/s.
- Dirt under the setting.
- Missing accent stones.
Kindly note, our bespoke orders are non-refundable and non-exchangeable. The same applies for orders where we source a specific stone colour or shade for you.
Please also be mindful that earrings can only be returned unworn due to hygiene reasons.
Refunds are returned to the original method of payment.
How do I return my piece?
How do I return my piece?
Are returns free of charge?
Are returns free of charge?
Please note, international orders may be treated separately, so please reach out to our team for any questions.
What is your returns & exchanges window?
What is your returns & exchanges window?
may i return an item i have already engraved?
may i return an item i have already engraved?
May i return an item i have already exchanged?
May i return an item i have already exchanged?
What if I choose the wrong ring size?
What if I choose the wrong ring size?
You can have most rings resized easily and our first resizing, within your
60 days standard exchange/refund period, is complimentary. If you require a re-sizing outside of this period, you
can purchase our industry-leading Aftercare membership).
Kindly note that your order becomes non-refundable after we resize a ring
for you (with the exception of the treasure box stock items where a resizing
is included), but always exchangeable as per our standard T&Cs.