Heart Necklace

We suggest to book an appointment with a member of our Concierge team if you are unsure of your ring size. If you are not based in London, then you are welcome to request a ring sizer sent out to you.

We are also able to offer On-Line appointments to help with ring sizing, but please note this may not be fully accurate. If you are not based near London and would like the most accurate ring sizing, please pop into a local jewellers who may be able to help.

You can have most rings resized easily and our first resizing, within your 60 days standard exchange/refund period, is complimentary (after this, you can still subscribe to our industry-leading Aftercare package).

Kindly note, that your order becomes non-refundable after we resize a ring for you (with the exception of the Treasure Box stock items where a resizing is included), but always exchangeable as per our standards T&Cs.

We are a primarily Made to Order business. Through regular site visits and an on the ground presence we have built close relationships with artisanal miners and local dealers. This enables us to access and purchase the top 10% of the worlds gemstones closer to the source, avoiding the large-scale sorting houses and cutting out the middlemen who can double the price of a stone.

All gemstones are cut by hand, and therefore whilst one stone may have the same length and width as the next, they will likely be different depths, leading to different carat weights. Gemstones also have different densities, so a sapphire with the exact same shape, cut and dimensions as an emerald will not have the same carat weight.

We have always used EF VS quality diamonds for both centre stones and our accent stones, in line with other luxury jewellery houses. It’s the best combination C’s to have a beautiful, colourless diamond with no visible inclusions that still gives good value for money rather than spending part of your budget on quality factors that will never be seen with the naked eye.

Yes, we offer two financing options, Splitit and Klarna.

Splitit allows you to split payments into monthly instalments so you can spread the cost of your purchase. When checking out you can select Splitit as an option and you will be redirected to their website to complete your transaction.To complete your purchase you will need to have a credit card with the total amount of credit available so Splitit can take a pre-authorisation for the amount. That means that if you are purchasing a ring for £2,500 with a 12 month split, you will need £2,500 of available credit but Splitit will only deduct £208 each month, over 12 months.Unfortunately Splitit cannot accept debit cards, please contact us if you would like to clarify any questions around payment and checkout.

With Klarna, you can split the cost of your purchase between 6-24 monthly installments, interest free*. Unlike Splitit, you are able to use either a debit or credit card. Klarna won’t take a pre-authorisation for the full amount. However, you will be subject to credit and affordability checks. You must be 18+ to apply. As a side-note, the maximum payment that can be put through Klarna is £4,000.For instance, if you buy a £2,400 ring and choose to split it over the course of 24 months, you will be paying 24 installments of £100/month. However, the agreement shall revoke to an 18.9% APR, should you default on your monthly payment.An alternative to the use of Klarna is Pay in 3: Please select this option upon checkout to split your purchase in 3 equal installments without any credit check. Please note that this is limited to a basket size below £1000.Please contact us if you would like to clarify any questions around payment and checkout. Here are more Klarna-related FAQs for Financing and Pay Later/Slice It.*As long as you make your monthly repayments on time, see T&Cs.