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The very best of fine jewellery and ethical gold standards. For them, for you and for the next generation

Our FAQs are in place to ensure you receive only the best service, product and answers to your questions. We aim to cover questions on each aspect of our product, service and Aftercare offering. Please click through to each section of our FAQs and reach out to our Concierge team for any further questions and clarification.

Service FAQs

Can I book an in-person appointment with you?

We love to have you at our Central London showroom for in-person appointments. 

You can find our showroom at 53 Duke Street, W1C 2PE, London where we take appointments 6 days a week, on an appointment basis. Note, we also offer selected Manchester appointments - please get in touch with our team to find out more.

Please get in touch with our concierge (call or WhatsApp) on +44 (0) 20 8434 7097 or fill in our one-click appointment form online to book your appointment (physical or virtual).

Where is your showroom?

Our showroom is in the heart of Mayfair, a short walk from Bond Street Tube Station. You can find us at 53 Duke Street, Mayfair, London, W1C 2PE

Do we have to book an appointment to come into your showroom?

To allow us to prepare the perfect pieces for your appointment, and give you enough time to try our pieces and ask any questions, we do ask to book appointments via our website.

However, if you are unexpectedly in the area and would like to come and see us, then we can take walk-in appointments, providing there is a member of the concierge team available to see you.

Please note that we will ask for you to call ahead to give us your ETA, full name, contact number and an email address. For security reasons, we also ask for a copy of your ID upon arrival. 

If you have any further questions, please do get in touch with our concierge team!

Can I speak to someone about my purchase?

Yes of course! Our concierge team are on hand for anything you need, please get in touch and we will arrange a call or a virtual appointment via Zoom, Facetime or any platform you feel comfortable with.

I need a ring ASAP, can you deliver it on time?

Please get in touch with our concierge (call or WhatsApp) on +44 (0) 20 8434 7097  and we will try our best to rush your order. Alternatively, please browse our Treasure Box.

Is your packaging discreet?

Our industry-leading packaging is double tamper-proofed and unbranded in the outside. As a result, it is secure and discreet at the same time.

Do you offer appointments outside of London?

We offer pop ups in Manchester and Edinburgh, and we are always on the hunt for new, exciting locations to visit. Please browse our calendar for the next available appointment in Manchester or Edinburgh, and if you can’t see an open day please get in touch and we will be happy to give you further information.

Can I pay using interest-free finance?

Yes, we offer two financing options, Splitit and Klarna.

Splitit allows you to split payments into monthly instalments so you can spread the cost of your purchase. When checking out you can select Splitit as an option and you will be redirected to their website to complete your transaction.To complete your purchase you will need to have a credit card with the total amount of credit available so Splitit can take a pre-authorisation for the amount. That means that if you are purchasing a ring for £2,500 with a 12 month split, you will need £2,500 of available credit but Splitit will only deduct £208 each month, over 12 months.Unfortunately Splitit cannot accept debit cards, please contact us if you would like to clarify any questions around payment and checkout.

With Klarna, you can split the cost of your purchase between 6-24 monthly installments, interest free*. Unlike Splitit, you are able to use either a debit or credit card. Klarna won’t take a pre-authorisation for the full amount. However, you will be subject to credit and affordability checks. You must be 18+ to apply. As a side-note, the maximum payment that can be put through Klarna is £4,000.For instance, if you buy a £2,400 ring and choose to split it over the course of 24 months, you will be paying 24 installments of £100/month. However, the agreement shall revoke to an 18.9% APR, should you default on your monthly payment.An alternative to the use of Klarna is Pay in 3: Please select this option upon checkout to split your purchase in 3 equal installments without any credit check. Please note that this is limited to a basket size below £1000.Please contact us if you would like to clarify any questions around payment and checkout. Here are more Klarna-related FAQs for Financing and Pay Later/Slice It.*As long as you make your monthly repayments on time, see T&Cs.

International Orders

How do I book an appointment if I don’t live in London or the UK?

We offer virtual appointments to anyone outside of London. Please view our availability here. Virtual appointments can be over FaceTime, Zoom, Google Hangouts or Whatsapp Video - whatever works best for you! They work just like our in-person appointments, the only difference is you are not able to physically try the pieces on.

I need a ring delivered internationally ASAP, can you do this?

Yes, we can deliver to most countries internationally. A few countries do not allow us to deliver safely, and some destinations take longer for delivery than others (typically with regards to clearing customs!).

Most EU countries have a 2-4 working day delivery, however Spain and Portugal can take longer.
The USA and Canada take approximately 3-5 working days.
Most Asian destinations take approximately 3-5 working days.
Australia and New Zealand take approximately 5-7 working days.
Middle East takes approximately 3-5 working days.
African and South American countries vary.

Please reach out to our Concierge team for more information.

Will I be charged additional duties and taxes for EU orders?

All taxes and duties are included in our final price for all EU orders and there will be no uninvited costs from new Brexit trading laws. Note, we are sending with DHL Express and that some orders may take a few extra business days to clear customs.

Can you remove the 20% value-added-tax (VAT) for any non-UK orders?

Yes we can (e.g. EU, USA, Canada, Australia). Please get in touch with our concierge to hear more. Please note that you will then be responsible for taxes and duties in your home country, as the ring will be exported from the UK and will undergo custom/VAT charges that will vary based on your home country. Alternatively, you are welcome to check out for the full price advertised on our website, and we will take care of any custom/VAT duties arising in your country for you.

Is shipping free and worldwide?

Yes! We offer worldwide complementary insured delivery on our orders.

All taxes and custom duties are included in our prices. Do please note though that our lead times on EU orders may be slightly longer than advertised on the website due to current ongoing custom and Brexit delays following the end of the transition period (including for rings shipped from the treasure box). 

Please note that we ship internationally via DHL, which is a third-party delivery service. In addition, some destination countries do take longer to complete the customs process. Whilst we cannot control your country’s customs procedure, we encourage clients to get in touch with our Concierge team if you experience any delays in shipping, as we are always on hand to help.

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