Jewellery Aftercare
A Fenton ring is more than an accessory; it’s a modern heirloom crafted to be worn and celebrated every day. We design each piece to last a lifetime, but like all fine jewelry, it requires care to protect it from the effects of a life well-lived. This guide outlines how we support you and your jewellery long after your purchase, from essential maintenance to celebrating new milestones.
To maintain its integrity and brilliance, your jewellery needs professional care. Daily wear inevitably leads to metal scratches, dust beneath settings, and the risk of loosened prongs. We offer comprehensive services to manage this, ensuring your piece remains as stunning as the day you received it.
The Aftercare Membership
For the most complete and cost-effective protection, we offer our annual Aftercare Membership for £105. This plan is your all-in-one solution for addressing the normal wear and tear that is not covered by our manufacturing warranty.
Membership Benefits Include:
- Annual Service Check: A full professional inspection and deep ultrasonic cleaning at our London workshop. We provide a detailed report on your ring's condition and offer personalised care advice.
- Tightening & Adjustment: We inspect and tighten all prongs and settings to ensure your gemstones are secure. Following the service, we issue an updated certificate to help keep your piece compliant with insurance requirements.
- Reshaping & Resizing: The membership covers moderate reshaping of the band and resizing of up to two sizes (up or down). Your first resize within 60 days of purchase is always complimentary.
- Accent Stone Replacement: Should you lose a small accent diamond through normal wear, we will replace up to two for a flat fee of £50. (Please note: This does not apply to Trilogy rings).
- Specialist Care: The plan includes essential services like re-oiling for emeralds and re-rhodium plating for white gold to restore its crisp, bright finish.
You can purchase the Aftercare Membership at any time after your initial order, providing continuous peace of mind.
Our Professional Services Explained
For those not on the membership plan, we offer our professional services on an ad-hoc basis. Engagement Ring Cleaning & Polishing
Searching for a professional engagement ring cleaning service in London? Our workshop service goes far beyond what is possible at home. Using specialist equipment, our craftspeople gently remove the buildup of oils and dust, restoring your gemstone’s fire and the metal’s lustre. For all white gold items, this service includes re-rhodium plating to return the piece to its original bright-white shine.
Ring Resizing London
A perfect fit ensures both comfort and security. If you require engagement ring resizing in London, we are here to help. While your first resize is complimentary within 60 days, further adjustments are covered by our Aftercare Membership or can be quoted as a standalone service.
Please be aware: resizing is a permanent alteration. Once a ring has been resized, it is considered customised and is no longer eligible for return or exchange as per our Returns & Exchanges policy.
Jewellery Repair and Stone Replacement
Our master jewellers are equipped to handle a wide range of repairs. If your ring sustains damage not covered by the Aftercare Membership (such as damage from a significant impact), our Concierge team can assess the piece and provide a quote for the necessary work.
Our Lifetime Manufacturing Warranty
Every Fenton piece is protected by our lifetime manufacturing warranty. It is crucial to understand that this is separate from our Aftercare Membership. The warranty exclusively covers rare, pre-existing flaws in craftsmanship that are not visible at the time of purchase, such as metal porosity.
This warranty does not cover issues that arise from normal wear and tear, accidental damage, or improper care. This includes:
- - Chipped or broken gemstones from impact
- - Bent or misshapen bands
- - Scratched metal
- - Broken or bent prongs
These instances of daily wear are precisely what our Aftercare Membership is designed to address.
Insuring Your Fenton Jewelry
For those seeking insurance for engagement rings in the UK, we strongly advise securing a comprehensive policy from a specialist provider. This is the only way to protect your investment against the significant risks of loss, theft, or major accidental damage - scenarios that fall outside any jeweller's warranty or aftercare plan. We support you in this by providing updated service certificates after each service, which are essential for maintaining your insurance policy.
How to Access Our Services
- Contact the Concierge: Always begin by emailing our Concierge team. They will confirm the service you need and provide a workshop reference number.
- Ship Your Piece to Us: Carefully package your jewelry and send it to our London headquarters: Fenton, 53 Duke Street, W1C 2PE London, UK. Risk: You are responsible for the cost and security of this inbound shipment. We strongly recommend using a recorded, fully insured delivery service, as Fenton cannot be held liable for items lost or damaged in transit to our workshop.
- Service and Return: Our experts will perform the service with the utmost care. Once complete, Fenton ships the item back to UK customers free of charge via DPD's fully insured service.
Frequently Asked Questions
What is the difference between the Lifetime Warranty and the Aftercare Membership?
The Lifetime Warranty covers rare manufacturing defects. The Aftercare Membership is an annual plan that covers maintenance and repairs for issues arising from normal, daily wear, like scratched metal or loose prongs.
What happens if my ring is damaged and I don't have the Aftercare Membership?
You can still access our services. Contact our Concierge team with photos of the damage, and they will provide a quote for the repair work on a case-by-case basis.
Can I buy the Aftercare Membership later?
Yes, you can purchase the membership at any point. The 12-month term will begin on the date you purchase the plan.
How long will a resizing or cleaning take?
Timelines can vary depending on our workshop's schedule. Please contact our Concierge team before sending your item, and they will provide an estimated timeframe.
For any other queries, please visit our main FAQs page.
