Only the Best
FAQs
The very best of fine jewellery and ethical gold standards. For them, for you and for the next generation
Our FAQs are in place to ensure you receive only the best service, product and answers to your questions. We aim to cover questions on each aspect of our product, service and Aftercare offering. Please click through to each section of our FAQs and reach out to our Concierge team for any further questions and clarification.
Aftercare Membership
We hope you absolutely love your Fenton heirloom, and with the right care it is designed to be worn and enjoyed every day. Please read our Care Guidelines carefully for day-to-day care and to keep it looking it's best over time we recommend our industry-leading Aftercare Membership is in place to service your ring and take care of any small issues that are caused by regular wear and tear, such as the below:
Services include:
- Annual service check.
- Tightening and adjustment of claws.
- Reshaping or resizing of your ring band.
- Accent stone replacement, not including Trilogy diamonds.
Our industry-leading Aftercare membership is an annual fee of £105 and incorporates a number of services designed to keep you jewellery safe and sparkling for years to come.
You can purchase our Aftercare Membership here
Complimentary Lifetime manufacture warranty
We are proud to offer a lifetime manufacturing warranty for pieces that have been deemed as such by our workshop.
This does not include standard wear and tear or damage as a result of heavy wear or superficial impact.
On rare occasions, manufacturing defects such as metal porosity may pass through our three-phase quality control process, as it is an internal issue not visible to the naked eye, which would be considered a manufacturing default.
On very rare occasions, fine jewellery can pass through the correct quality assurance processes without a small subset of manufacturing flaws being detected.
An example of this could include porosity below the surface of the metal in your setting which can cause it to warp significantly over time however it would not ordinarily include a ring shank that has flattened or distorted slightly with normal wear and tear or a broken prong. The latter are covered underneath our Aftercare service which is described above.
In any instances where a manufacturing flaw has led to structural instability, we take full responsibility to make right any issue there may be with your Fenton piece.
For more information, get in touch at concierge@fentonand.co
