We suggest to book an appointment with a member of our Concierge team if you are unsure of your ring size. If you are not based in London, then you are welcome to request a ring sizer sent out to you.

We are also able to offer On-Line appointments to help with ring sizing, but please note this may not be fully accurate. If you are not based near London and would like the most accurate ring sizing, please pop into a local jewellers who may be able to help.

You can have most rings resized easily and our first resizing, within your 60 days standard exchange/refund period, is complimentary (after this, you can still subscribe to our industry-leading Aftercare package).

Kindly note, that your order becomes non-refundable after we resize a ring for you (with the exception of the Treasure Box stock items where a resizing is included), but always exchangeable as per our standards T&Cs.

We are a primarily Made to Order business. Through regular site visits and an on-the-ground presence we have built close relationships with artisanal miners and local dealers. This enables us to access and purchase the top 10% of the worlds gemstones closer to the source, avoiding the large-scale sorting houses and cutting out the middlemen who can double the price of a stone. We exclusively use independently certified diamonds and gemstones that are guaranteed to meet or exceed international sustainability and conflict-free standards.

Fenton only works with natural coloured gemstones that are treated in a way which follows the highest jewellery and gemstone industry standards. Treatment Disclosure: Our sapphires will typically be heat treated, which improves the colour intensity of a gemstone as well as some inclusions. This does not include other chemicals and will not change in appearance over time. Our emeralds may have oiling, to enhance their clarity. We use colourless, organic cedarwood oil. This does not negatively affect the gemstone over time, but occasionally emeralds may need reoiling to restore them to the original glory. This is something we offer as part of our Aftercare Membership. Any treatments to our gemstones as stated on our website are our expert opinion, and all are fully disclosed to the best of our ability. We can provide a third party certificate upon request. Should you purchase an unheated gemstone and the certificate deems it heated, the price of the ring will not change.

All gemstones are cut by hand, and therefore whilst one stone may have the same length and width as the next, they will likely be different depths, leading to different carat weights. Gemstones also have different densities, so a sapphire with the exact same shape, cut and dimensions as an emerald will not have the same carat weight.

We have always used GH VS quality diamonds for both centre stones and our accent stones, in line with other luxury jewellery houses. It’s the best combination C’s to have a beautiful, colourless diamond with no visible inclusions that still gives good value for money rather than spending part of your budget on quality factors that will never be seen with the naked eye.

We use Recycled Gold. There is already enough gold in the world to use so we have no need to go to the dangerous methods many do to mine new supplies. We use Platinum or 18K gold for our rings as we find it to be the best balance between purity and durability. 18K gold consists of 750 parts out of 1000 pure gold, and the remaining 250 parts consist of other metal alloys such as copper or nickel, depending on the gold colour. This allows us to ensure your Fenton piece is of the highest quality whilst remaining durable for life-long wear. The most durable of metals, Platinum is slightly heavier and more expensive than gold, with its highly valued bright white colour.

Yes all of our jewellery is hallmarked at the London Assay office.

Yes, we offer two financing options, Splitit and Klarna.

Splitit allows you to split payments into monthly instalments so you can spread the cost of your purchase. When checking out you can select Splitit as an option and you will be redirected to their website to complete your transaction.To complete your purchase you will need an eligible credit card with the total purchase amount available in credit, so Splitit can authorise that amount on your card. This authorisation is a temporary hold, not a charge, and only the scheduled monthly instalment is actually charged. That means that if you are purchasing a ring for £2,500 with a 12 month split, you will need £2,500 of available credit but Splitit will only charge £208 each month, over 12 months, with the hold reducing as you repay.Visa, Mastercard and American Express credit cards are supported. Debit and prepaid cards cannot be used to create an instalment plan, and transaction or plan limits may apply. Please contact us if you would like to clarify any questions around payment and checkout.

With Klarna, you can split the cost of your purchase between 6-24 monthly installments, interest free*. Unlike Splitit, you are able to use either a debit or credit card. Klarna won’t take a pre-authorisation for the full amount. However, you will be subject to credit and affordability checks. You must be 18+ to apply. As a side-note, the maximum payment that can be put through Klarna is £4,000.For instance, if you buy a £2,400 ring and choose to split it over the course of 24 months, you will be paying 24 installments of £100/month. However, the agreement shall revoke to an 18.9% APR, should you default on your monthly payment.An alternative to the use of Klarna is Pay in 3: Please select this option upon checkout to split your purchase in 3 equal installments without any credit check. Please note that this is limited to a basket size below £1000.Please contact us if you would like to clarify any questions around payment and checkout. Here are more Klarna-related FAQs for Financing and Pay Later/Slice It.*As long as you make your monthly repayments on time, see T&Cs.